1.Introduction
Welcome to Methodiq ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-facilitated collaboration platform.
By accessing or using Methodiq, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or use our services.
2.Information We Collect
Personal Data
We may collect personally identifiable information, such as your name, email address, and company details when you register for an account, sign up for our newsletter, or contact us for support.
Usage Data
We automatically collect certain information when you visit, use, or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our platform.
3.How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and logon processes.
- To send you administrative information, such as product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To fulfill and manage your orders and subscription.
- To protect our services and user accounts.
- To improve our AI models and facilitation algorithms (anonymized data only).
4.Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share information in limited and specific situations, such as:
- Service Providers & Payment Processors: We share information with trusted third-party vendors who perform essential services on our behalf (such as cloud hosting, user authentication via Clerk, and database management via Convex). For commercial transactions, payments are processed securely by Stripe, Inc. Stripe collects and processes your payment card credentials directly under PCI-DSS Level 1 certification. Methodiq does not store, process, or transmit your raw payment card numbers or CVVs.
- Analytics and Advertising: We use third-party analytics and advertising tools (such as Google Analytics and Google Ads) to help us understand how users interact with our platform and to deliver relevant advertisements. Public site visitors can manage cookie preferences via the banner, while starting a live session, creating an account, or logging in enables cookies and standard analytics and performance tracking to operate and measure the service.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
5.Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6.Contact Us
If you have questions or comments about this policy, you may email at ryan@methodiqai.com.